Shipping policy
At Ione’s Apothecary, we take pride in handcrafting our products with care and ensuring they reach you safely. Below are the details of our shipping process:
Processing Time
- All orders are processed within 3-5 business days of purchase. During peak seasons or promotional periods, processing may take an additional 1-2 business days. Custom or made-to-order products may require extra time, and we will communicate these timelines clearly during checkout.
Shipping Rates and Delivery Times
- We offer calculated rates based on your location and chosen shipping method. Estimated delivery times: Standard Shipping: 5-7 business days. Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your shipment’s progress.
Shipping Destinations
- We currently ship within the United States and to select international destinations. If you’re unsure whether we ship to your location, feel free to contact us at info@ionesapothecary.com.
Lost or Damaged Packages
- While we do our best to ensure safe delivery, we are not responsible for lost or damaged packages caused by the shipping carrier.
Incorrect Address
- Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
Contact Us
If you have questions about your shipment, email us at info@ionesapothecary.com, and we’ll be happy to help!